Frequently Asked Questions.
01. Ordering & Payments
Q1. How do I place an order on Kottravai?
Ordering from Kottravai is simple. Browse our handcrafted collections, add your favorite items to the cart, and proceed to checkout. You’ll receive an order confirmation once payment is successful.
Q2. What payment methods do you accept?
We accept secure online payments including:
- UPI
- Credit & Debit Cards
- Net Banking
All transactions are protected with SSL encryption.
02. Shipping & Delivery
Q3. How long does delivery take?
Orders are typically delivered within 5–10 business days, depending on your location. Since our products are handcrafted, some items may require additional preparation time.
Q4. Do you ship across India?
Yes, we currently ship across India. For bulk or special orders, feel free to contact us before placing your order.
03. Returns & Refunds
Q5. What is your return policy?
We accept returns only for:
- Damaged products
- Incorrect items delivered
Requests must be raised within 48 hours of delivery with supporting images.
Q6. When will I receive my refund?
Approved refunds are processed within 7–10 working days to the original payment method.
04. Product Materials & Care
Q7. What materials are used in Kottravai handicrafts?
Our products are crafted using natural and sustainable materials such as:
- Coconut shells
- Palm leaves
- Clay
- Natural fibers
Each piece is handmade by skilled rural women artisans.
Q8. How do I care for handmade products?
- Clean gently with a dry or slightly damp cloth
- Avoid prolonged exposure to water or direct sunlight
- Handmade items may have natural variations—this is part of their charm
05.Artisans & Social Impact
Q9. Who makes Kottravai products?
Kottravai works directly with rural women artisans across Tamil Nadu, helping them earn a sustainable livelihood through traditional crafts.
Q10. How does my purchase make an impact?
Every purchase:
- Supports women empowerment
- Preserves traditional crafts
- Encourages eco-friendly living
Your order helps create meaningful social change
06.Support & Contact
Q11. How can I contact Kottravai for support?
You can reach us via:
- Contact form on the website
Our team will respond within 24–48 hours.
Still Have Questions?
We’re here to help you make an informed and meaningful choice.